Government: The Smarter Way to Workflow

Digital transformation has long been on the horizon for government agencies. However, a slew of recent and rapid changes have made it immediately clear: those digital transformations must go much faster. Federal, state, and local agencies perform mission-critical work—their resilience is essential.

These changes are ushering in a new normal for agencies at all levels of government. It is no longer sustainable for agencies to heavily rely on legacy systems and paper-based processes. In the new normal, digital service delivery for citizens is a necessity. Agencies also must minimize disruptions to their workforce by creating remote work solutions that support their employees while protecting citizens’ personally identifiable information (PII).

The impact of this new normal goes beyond short-term responses. Agency leaders have an opportunity to embrace digital transformation, foster a workforce that thrives in virtual environments, and elevate their ability to meet citizens’ needs under any circumstance.