2025 Public Records Complexity Benchmark Report

Public records management has become more intricate than ever, reflecting the growing intersection of transparency, technology, and public expectation. The 2025 Public Records Complexity Benchmark Report reveals steep increases in data volume, multimedia content, and clarification communications—highlighting how digital transformation is reshaping information access. With a rise in file sizes and growth in video content, agencies are grappling with record complexity that demands automation and smarter workflows. The report underscores that while complexity presents operational strain, it also opens the door for modernization, efficiency, and renewed public trust.