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Continuous Improvement content
Delay Government: How Technology Can Fix Slow...
The U.S. federal government currently operates as a delay government because many of the critical services it provides to customers (e.g., Medicare and Medicaid, passports, Social Security, tax refunds, veterans…
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Postal Service’s Use of Automated Guided Vehicles
This report presents the results of our self-initiated audit of the Postal Service’s Use of Automated Guided Vehicles. Our objective was to evaluate the Postal Service’s use of Automated Guided…
Learn MoreBuilding a Culture of Innovation in Government
A myriad of internal and external factors have affected the government’s ability to build a culture of innovation and will continue to have an impact. Demographic changes, emerging technology, and…
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